Mall salesperson management system

Sales staff management system I. attendance system (1) attendance Hua Lian communication is registered by the attendant uniformly. (2) Late, early leave, miner 1. Whenever you have not arrived or leave the post in advance, and have no reasons, it is deemed to be late or prematurely. The monthly accumulation of a total of three or more or three times or more, with a deducted salary of 50 yuan, and 50%of the salary with severe circumstances. 2. Over time, I have not arrived at the mall for a child, or have no reasons, or do not follow the leave procedures for leave, do not come to work without authorization, or have been deemed to work as absentee on time. The deducting salary of 50 yuan a day is deducted, and those who have more than 5 days of absenteeism have been relieved of the contract. (3) A leave system 1. Regardless of the length of time, no matter what leave, except for emergency situations, all fake strips are required to take a vacation with the approval of the mall leaders. After special circumstances, fill in fake strips afterwards. 2. Ask for leave for more than two days (including two days), you must go to the general manager of the mall for approval. It can be valid after approval. 3. Other holidays, such as: statutory holidays, annual leave, marriage leave, maternity leave, funeral leave, family -visiting leave, public leave, etc., shall be implemented in accordance with the unified regulations of the country, and the salary references reference the rules of the mall regulations. 4. Continuously calculated on holidays from various holidays. 2. Standardized Disciplinary (4) Preparation before business 1. Ten minutes in advance, sign in at the attendant, immediately enter the job. 2. Put the display products and codes well to achieve sufficient and beautiful. 3. Check and label prices and labels to sign the goods and sign, one goods and one sign, accurate. 4. The payee should check the backup money, prepare the change, and organize the table. 5. Do a good job of hygiene in shops, shelves, goods, and sales tools. (5) Specifications for Royal Instrument 1. Neat and hygiene of clothing 2. Handicapy hairstyles, language civilization 3. Concentration of ideology, enthusiasm for reception 4. Senior service, station fund specifications (6) store discipline 1. Not allowed to smoke in the store, eat, eat, eat West, reading newspapers. 2. Don't chat, laugh and make trouble. 3. Do not leave the job without authorization, and do not drink alcohol during working hours. 4. Do not talk badly with colleagues or customers, quarrel and abuse. 5. Do not rely on the shelves, the counter, and the shelves. 6. It is not allowed to misappropriated the borrowing of funds and tickets, and the invoice is not allowed without authorization. 7. Not allowed to receive less or more cash in private, and shall not use the goods without authorization. 8. If you do not allow your work hours to do private affairs, you must ask for leave. 9. Not allowed to be late for no reason. 10. Except for the cashier, others shall not involve the payment desk without permission. 11. Non -operators shall not start the computer without authorization, and the responsibility of the problem will be paid. 12. Do not obey the scheduling, the leader has the right to order laid -off. (7) Clean up after business 1. Receive the last customer, be patient and enthusiastic. 2. Consume good payment and tickets and make registration records. 3. The cabinet group that implements the Japanese and Qing dynasties shall take stock checks in a timely manner. 4. Organize the shelves and clean the clean shop. 5. Check the safety and security of "fire prevention, explosion -proof, anti -theft, destruction, waterproof". 2. Warehousing Storage System (1) Product acceptance library system 1. After the product arrives, the custodian holds the ticket to accept the goods in time, that is, check names, specifications, unit names, quantities, batch numbers, and factory date. The procedures for entering the warehouse and signing the seal, and then delivering the third parties to the goods (for checkout). 2. The goods are included in the warehouse. 3. After entering the warehouse, the commodity card shall be established according to the goods number, and the valid date of the product shall be indicated, and the information of the leader will be communicated with the leaders in time to avoid waste caused by the expiration of the product's backlog. (2) Commodity in -depth system 1. When the salesperson picks up the goods, it must hold the outlet list with a financial seal. 2. After leaving the warehouse, the custodian signed and stamped on the outlet list, and returned the second couplet and the third couplet. 3. The sales of the goods are marked on the outlet and the entry list. 4. The custodian is out of the account, the entry list will be available in time, take a month, and report the list of finances in a timely manner. (3) The custody of the product 1. According to the category of the product, it is selected, loving products, and caring for packaging. 2. First -first -out of goods, the new and old continuously replace it, reducing the number of food expiration. 3. Regular inspections, insects, anti -corrosion, fire prevention, waterproof, preventing bad storage cause loss of goods. 4. There are wrong goods, immediately adjust, and the loss of loss immediately reports to the manager in writing. Employee Code loves the company, follows the discipline and rigorous and ethics, explores innovative and sincere services, waits for people to obey leadership, dedicated to doing things, united and cooperates to take care of public property, open source and throwing attention to etiquette, diligence and time attendance management Each counter salesperson should arrive at the mall before 9:20, and the employee channel stipulated by the mall will be lined up to enter the mall with the work card. 2. Cabinet workers have absences such as late, early departure, or empty posts, and the manager on duty will issue a penalty and supervise the implementation. Open the store to prepare for the finishing, organize the goods, and finish the counter cleaning before 9:55. · The morning meeting duty managers to host the morning meeting, mainly working exchanges, convey the company's instructions or activities, share information, and exchange feelings. · At the beginning of the opening of the welcome business, the expression was natural, with a smile, full of energy, and was ready to provide services to customers at any time. When there are customers, you can look at the service objects or watch the service object, do not squint customers or look around; greeting customers should smile, be grateful, and clear, do not bow their heads, should bend back to 45 degrees; said, "Good morning, welcome to come! "Hello, welcome!". · Dining management time The meal system uses a rotation system. The meal time is 30 minutes. The post must be returned on time, leaving no odor or residue in the mouth; and checking the makeup to make up the lipstick or lip gloss in time. · During the time of going to work, non -work cannot go out. Indeed, there are special circumstances to go out. You must be able to play after the employee passage guards. · Person -in -law for the end of the business 15 minutes to give customers customers, and cooperate with guest music in the correct posture, and shouted "Good Night! Thank you for visiting" with grateful mood. Working process 09:20 Entering the field 09: 25-09: 35 Early Club 09: 30-09: 55 Preparation before business 09: 55-10: 00 Welcome to 22: 00 22:30) 21: 45-22: 00 guests (Friday, 6 22: 15-22: 30) 22:00 leave the field (Friday, Saturday to 22:30) VIP membership service in ***** ** Customers who are 3,000 yuan or 5,000 yuan over 5,000 yuan on the day of shopping are met with the application conditions for application conditions. Prepare ID cards, "Migrant Population Marriage Certificate" (qualified after inspection), 2 1 -inch color photos, 300 yuan management fee (can be refunded), 5 yuan work fee, and training fee of 200 yuan (can be deducted from the payment). 2. The processing process: Fill in the "Application Form for the Employment of the Salesman" at the operation department of the second floor of the mall. After signing by the counter or the company's person in charge, it is signed by the duty manager. 3. Training fee and training certificate: The salesperson must pay 200 yuan training fee (not refundable) before handling the in -service formalities, participating in the company's unified pre -job training, job training, and issuing a certificate of completion after passing the examination. Note: The salesperson who holds the training certificate of ****** is to return to work within one year after leaving, and no longer deduct the training fee, but not to participate in the training in the post; If you go to work, you must participate in the training of ******* post, but do not deduct the training fee; for more than 2 years, you must participate in the training and pay the training fee of 200 yuan. Second, the resignation of the salesperson 1． 2． Fill in the "Application Form for the Salesman" at the operation department. After signing and stamping with the person in charge of the company or the company, it is signed by the duty manager. Essence Note: The salesman can go through the departure procedures for three months, otherwise the management fee will not be refunded by 300 yuan. Third, handle the temporary card of the salesperson 1． Prepare ID cards, "Migrant Population Marriage Certificate" (qualified for inspection), 1 inch color photo. 2. Process: Fill in the "Application Form for the Employment of the Salesman" at the operation department, and apply for a temporary brand card in the operation department after signing the counter or the company's person in charge. Note: The term of the temporary business card is 3-7 days, and it must be returned to the operation department during the expiration. Temporary signs are charged at 20 yuan/piece.
The supplement of the respondent 2009-06-05 21:47
. Lost business card: hold the company to fill in the "Application Form for the Jobs of the Salesman" at the operation department. Apply. 2. Lost when departing: Fill in the "Application Form for the Observation of the Salesman" at the operation department. After approval, the management fee receipt will be received to the Ministry of Human Resources for the departure procedure. The fine of 10 yuan will be deducted from the 300 yuan management fee. Note: The management fee receipt is lost and the company's ID card must be held and the copy of my ID card (I signed the sign that the receipt is invalidated). After verification of the Ministry of Finance, the refund procedures can be completed. 5. Buy small tickets such as sales and other purchase locations: Duty manager. After the manager duty, the manager will pay the payment at the designated cashiers and receive items at the duty manager. The price is as follows: Selling small tickets: 3.5 yuan/copy; price label: 0.1 yuan/piece; price paper: 4 yuan/volume. 6. Sales workers apply for discounts and POP. Apply for discounts or promotion: Apply for a written application to the business department. 2. Apply for discounts and make POP: Until the planning department fills in the "Application Form for the Manufacturing Store POP", signed by the company or counter person in charge, after approval by the business department, you can go to the planning department for the production of POP procedures. The salesperson went to the planning department to receive the POP. 7. Application price signing and stripped formalities 1． After the operation of the operation department fills in the "Application Form for receiving the price label stent", after the signature of the person in charge of the counter, the table is registered and received by the human resources department. Note: When the counter is withdrawn, all brackets must be returned to the Human Resources Department. If the bracket is lost or damaged, it will be compensated by 150 yuan/piece. Relevant rules and regulations, rules and regulations I. Business hours: 10: 00-22: 00 (Sunday-Thursday), 10: 00-22: 30 (Friday, Saturday), special holidays will be extended. 2. Sales staff Disviation time: Before 11:30 in the morning, the camouflage of each counter to the service desk to go to the service desk. It must be signed and confirmed. 3. Counter settlement officer and Financial Department Time: Start on the 5th of each month, and pay the payment from 1st to 30th last month. 4. Sales workers' meal time stipulates: Chinese food time: 11:00-12: 30; dinner time: 17: 00-18: 30, the meal time does not exceed 30 minutes per person. 5. The salesperson must strictly abide by the regulations of the mall and the dining time, and the schedule is submitted to the duty manager. There is no special situation and cannot be adjusted casually. 6. Before the business, the salespersons must wear workers and wearing a work card at the entrance of the employee channel at 9:20 in the morning, and queue to enter the mall to participate in the morning meeting, and finish cleaning before 9:55. Outside, the salesperson on the first floor can go to the first floor to wash the mop).
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6. Sales workers must pass the employee passage to be inspected by the employee passage, etc. ", After approval, the employee channel-proof staff can be released after inspection and verification; 1-2 pieces of goods must also be registered at the employee channel. VII. 15 minutes before the business ended the mall to play clearance music, the salesperson should stand at the designated location to participate in the guest -delivered ceremony. The correct approach is: the body is leaning slightly downward, a smile and a pleasant voice: "Thank you for your visit! Welcome to come again next time!" Essence · Price management Price management is an important part of business management. ******* Shopping malls, as a boutique shopping mall, do a good job of price work to meet the needs of customers, enhance their competitiveness, and improve corporate reputation. The role. 1. Adjustment of commodity prices When adjusting the price of the product, the counter must be applied in the name of the company. It can be implemented after approval by the manager of the mall business department. It may not be discounted for any reason, otherwise it will be handled in accordance with the regulations of the price management of the mall. 2. When adjusting the price, we must carefully conduct business procedures. We must carefully check the names, specifications, and origin of the price adjustment of the price, and the merchants before adjusting the price adjustment of the price of the price adjustment can only be implemented after reviewing and agreeing with the manager of the business department. 3. The normal sales season malls generally do not approve the discount application of merchants, and each merchant has no right to discount the products at will, but it can be appropriately considered for the large -scale promotional activities of the manufacturer. Second, the clear price system 1． In order to maintain the correct implementation of national regulations and the rules and regulations of the mall, it is convenient for customers to supervise and facilitate customers to buy. All goods in the mall must implement the clear price system 2． Requirements for the standardization of commodity prices (1) Complete projects: product names, origin, specifications, measurement units, prices, etc. should be included. (2) Clean and clear: Fill in the pen with the same color, there is no wrong word, neat and beautiful, retail price covering Arabic numerals. (3) Accurate: Commodity numbers, measurement units, retail prices and other projects must verify accurate and correct, and uniformly use legal measurement units. (4) The filling of the "Product Price Label" requires one signing and one signing. 3. Special products (jewelry, jewelry) can be used in specific tags. ·

· Assessment and reward and punishment 1． If the counter is arbitrarily discounted, the mall has the right to fined merchants by more than ten times the price difference between the merchants. 2. The uniformly received counter of the mall must be paid at the cash register. If a salesperson is found to receive the payment by themselves, the mall has the right to fined the merchant by more than ten times the amount of sales per sales. 3. Merchants who have repeatedly violated the price management of malls and the management of commodity discounts, and directly affect the reputation of the mall, in addition to imposing economic punishment, will also be administrative penalties in accordance with relevant regulations. Costumes stipulate that female salespersons (1) keep their hair neat and clean, and those with long hair and shoulders need to be tied (2) open expression, makeup with moderate makeup, rubbing lipstick as the principle (3) wear uniforms or manufacturers stipulated by the company or manufacturer. Gong clothing (4) Gong clothes should be kept clean (before wearing Gongyi clothes, check whether the buttons are dropped and whether it is damaged) (5) Worked on the left chest pocket above the top of the jacket (6) The nails are repaired and cleaned. If you apply it, Nail polish, the color of its color must not be bright (7) stockings that should be close to the skin tone without pattern (8) should be low -heeled shoes with melanin front and rear bags (9) Do not add their own clothes to the clothes (10) jewelry to use it. A moderate amount, suitable, no exaggeration to principle (11) The makeup of the service staff of the cosmetics counters is to show the color of each counter color. (3) Wearing a uniform or manufacturer prescribed by the company (4) Gong clothes should be kept clean (before wearing work clothes, you should check whether the buttons are dropped and whether it is damaged) The left chest pocket above the top (6) When wearing a suit jacket, you must be buckled with a buckle (7) Should be kept clean with black leather shoes (8) to keep the nails clean (9) Do not add your own clothes to the clothes. (10) The jewelry is in the right amount, appropriate, not exaggerated the principle

service terms and prohibited words 1. Terminations are usually called "sir", "lady", "children", "aunt", " Grandma "2. Gels the words" Good morning "," Hello "," Welcome "," What can I help you? "," What do you need? "," Please wait, I will come immediately. " Introduce the term (1) "This product is now very popular (or new products), you might as well try it" (2) "The characteristics of this product are ..." (3) "Before you use it, please take a look The manual, as required according to the instructions "(4)" When using this kind of product, please note ... "(5)" The product you want is temporarily out of stock, but the price of this product is almost the same as that of the products you want. , Do you want to try it? "4. Answer the question (1)" The goods you need are ... "(2)" The toilet (service desk ...) in ... "" This is the product you want Do you think it is appropriate? "(4)" In comparison, this (piece) is more suitable for you. "(5)" I suggest you buy this (piece). "(6)" This product Temporary out of stock, please leave the name and contact number, and inform you immediately after arriving, okay? "5. Explain the words (1) "Mr. (Miss), you can't smoke in the mall, please cooperate, thank you" (2) "Sorry, you can't bring pets into the mall" (3) "Mr. (Miss), please do not put the bag (hand phone call) On the counter, to prevent being stolen "(4)" Sorry, according to the relevant government regulations, if the food, medicine, cosmetics, and personal underwear that have been sold are not a quality problem, it cannot be returned. " ), This product is a quality problem, I go through the return procedures for you "6. Silver term (1)" Do you pay a card or pay cash? "(2)" Do you have a VIP card? "(3)" Accept your XXX yuan (credit card, joint card), thank you! "(4)" Please sign, thank you! "(5)" Find you XXX yuan, please click, thank you! "(6)" This is your credit card and billing bill, please collect it, thank you! "7. Thank you for your encouragement and support. "(2)" This is what we should do. "(3)" Thank you very much for the suggestion you provided, we immediately report to the manager. "8. Apologies (1)" Sorry, please wait a moment, thank you. "

Shunchi Real Estate Salesman Management System
. Sales staff responsibilities
1. Carry out various tasks under the direct leadership of the sales supervisor.
2, proficient in business knowledge.
3. Actively carry out sales and complete sales indicators on time.
4, one -stop services responsible for the registration, contact, tracking, and seeing the house of the customer, signing the contract until the after -sales service, etc.
5, doubt to the supervisor or manager in time.
6. Fill in the customer files and work logs carefully every day, and submit the weekly "Work Situation" and "Customer Analysis" every Monday, and submit the next month's "Work Plan" in the last week of the month.
7, study and sales theory and related knowledge, and accept the company's assessment.
8. Collect the corresponding information at any time to provide the company with useful information to help the company develop new business.
9. Complete other tasks appointed by superiors.
10, the business record of the salesperson should be handed in before 9:00 that night or the next morning, and it is not available when it is out of date.
11. When filling in the subscription letter, in addition to finance, the salesperson also should write the total price of the house and unit price.
12. Sellers on duty on the day were responsible for answering the phone. There must be no salesperson in the office area, and the phone must be answered within three sounds. The answers to answer the call are "Hello! Linxi Villa". Customer service staff must be clear.
. The guidelines for the behavior of salesperson
1. The foreign work must adhere to the interests of the sales of the sales body, and the principle of satisfying customers must be satisfactory.
2. In business communication, the internal secrets of the sales department are not disclosed.
3. Everything is done according to the financial system. Customers pay the company to handle it. Individuals must not receive customer deposits and houses. When the business needs to be used, you need to ask the manager in advance.
4. During the business negotiation process, we should respect colleagues. When answering calls and receiving customers, try not to expose the contradictions to customers. If you have any questions, ask questions in time, whispering and coordination.
5. In business work, it is not allowed to damage the company and sales department's images of violations in any form.
6, loyal and honest, serious work, no one can engage in second occupation or part -time job.
7. Do not chat in the work area, and do not allow things to do at work time.
8. The salesperson is not allowed to ask the customer to receive the customer, let alone to see it for customers.
9. Do not make private calls at work hours, and the call time for replica must not exceed three minutes.
10, when the salesperson answered the phone, confirmed that the call with the other party was hung up.
Very good, you can try
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